Terms and Conditions

1. Important Information

You should carefully read the following Terms and Conditions.
Your purchase or use of our products and/or services implies that you have read and accepted these Terms and Conditions.

2. The products and services we offer

We (National Hydro Group an affiliate of NWGS LLC) are a company providing a large selection of retail goods and services.

3. Trademarks

All trademarks, service marks and trade names of National Hydro Group used in the site are trademarks or registered trademarks of NWGS LLC.

4. Our refund/return policy

Please review the entire refund policy for more details.

5. Limitation of Liability

National Hydro Group shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if National Hydro Group has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6. Warranty

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, National Hydro Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. National Hydro Group does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. National Hydro Group does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

7. Third-parties services

We may use third parties to provide certain services accessible through the website. National Hydro Group does not control these third parties or their services, and you agree that our company will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You agree to comply with such terms and policies as well as these. If any such terms or policies conflict with National Hydro Group's terms, agreements or policies, you must comply with those of National Hydro Group.

8. Governing law and jurisdiction

By accessing this website, you agree that all matters relating to your access to and use of this website and/or its products shall be governed by the statutes and laws of the State of Washington, without regard to the conflict of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods or Services. By purchasing our services and products, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Seattle, USA.

Our company reserves the right to change or modify the Terms and Conditions without prior notice.

9. Typographical Errors

In the event that a NWGSupply.com product is mistakenly listed at an incorrect price, National Hydro Group reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. National Hydro Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, National Hydro Group shall issue a credit to your credit card account in the amount of the incorrect price.

10. Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by National Hydro Group without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

11. Notice

National Hydro Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to National Hydro Group.

12. Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a National Hydro Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

13. Participation Disclaimer

National Hydro Group does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, National Hydro Group is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, National Hydro Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to National Hydro Group in its sole discretion.

14. Indemnification

You agree to indemnify, defend, and hold harmless National Hydro Group, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

15. Product Selection and Suitability

Most products offered by National Hydro Group are obtained from multiple supply sources, located throughout the United States and internationally. Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While National Hydro Group attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. National Hydro Group makes every reasonable attempt to ensure the quality of these supply sources and the products they offer. As these products are dynamic and versatile, National Hydro Group shall not be responsible for how products are used or installed and the product's conformance to local or regional codes or regulations. Review the product materials and application, and relevant code, regulations or ordinances, to be certain that the product, its installation, and use will satisfy these requirements. In no event will National Hydro Group be responsible for any loss or damage arising out of Purchaser's improper selection, misapplication or misuse of a product. It is the customer's responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.

16. Special Order Policy

Special Order items are marked as such online and in the products description on the website. We will contact all customers of special order items to get approval to proceed. Due to the nature of a special order the following policies apply:

Special Order Items

  • Non-returnable unless defective.
  • Must be cancelled within 24 hours of placing the order.
  • Pre-payment is required before the item(s) will be ordered from the manufacturer regardless of account terms.

All efforts to expedite a special order will be taken. However, we cannot guarantee the item(s) will be in stock at the manufacturer's warehouse at the time the order is placed. Lead times will vary due to stock conditions, time of day the order is placed, inadequate pre-payment, or other credit issues.